About GoDaddy GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visitwww.GoDaddy.com.
The Sr. Director, HR Operations is a key role within the People Operations function at GoDaddy accountable for leading the evolution and ongoing execution of HR transactional services globally. This role reports to the VP, HR Operations and Transformation. This leader is responsible for defining and executing a global strategy to deliver high quality service and to develop a scalable and efficient HR Operations function. Immediate day-to-day management responsibilities will span the U.S. but this director will be responsible for expanding the reach and capacity of the team to support other People Operations processes and regions currently out of scope.The HR Operations lead will work with HR Business Partners, the COEs, transformation team and systems to define the scope of HR operations services and optimize the HR service delivery model. You will collaborate with the Director, ServiceNow implementation on the execution of the case management tool globally including implementation of a HR portal. The HR Operations lead is accountable for continuous process improvement, change management, customer satisfaction, defining and meeting service level agreements and for the development of the HR Operations team. The HR Operations leader holds the HR Operations team accountable for ensuring high quality HR transactional support is provided and for meeting service level agreements while driving continuous improvement.
Essential Duties and Responsibilities
Immediately, you will provide day-to-day management support for the HR Operations team in U.S.
You will lead the plan for establishing HR Operations service globally, changing a HR generalist model outside US.
Establishes global standards and practices while creating a balance between global consistency and regional/functional differences/priorities.
Requires, reinforces and drives a high degree of customer service and customer experience mindset for all HR services, ensuring service provided meets critical user journey requirements.
Oversees HR Operations scorecard and critical metrics, reports and analytics to the organization to enable better decision making.
You will drive organizational transformation, serving as a change agent to guide the organization towards achieving or exceeding HR operational objectives.
Works with HR Leadership Team to define and monitor service level agreements (SLAs).
Coordinates with HR transformation team and CoEs to identify opportunities to move HR transactional support services into HR Operations while maintaining a reputation for high quality execution of all services.
You will collaborate with the Director of ServiceNow implementation on the execution of the case management tool and self-service HR portal globally.
Engages in developing our technology/tools roadmap for HR Operations
Strongly preferred Bachelors degree, MBA or Masters in Human Resources or Business Operations.
Driven to improve operations and customer service.
Global service experience leading in an HR Service Delivery Model, with proven ability in developing a scalable and efficient HR Operations organization.
People management experience with a proven track record of strong leadership skills, team development, and building effective organizations across global regions.
Strong best practice knowledge of HR administration
ServiceNow and Workday system experience is preferred
Competencies and Skills:
Quality improvement, service level and data orientated. Metrics and data driven to continuously deliver process improvement at all levels of the HR service delivery organization.
Customer focus; service provision should reflect, meet and exceed key user journeys and expectations
Must have experience establishing mutually beneficial Service Level Agreements that balance global consistency and regional differences/priorities.
Agile with the ability to respond to rapidly changing business models, with proven track record in change management.
Excellent communication skills; highly collaborative with proven ability in business partnering and influencing executives, internal customers and management of third-party vendors.
High degree of integrity and honesty with a demonstrated ability to exercise confidentially and good judgment on complex and sensitive situations
Ability to manage through constant change and unexpected challenges