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Position Title: HR Shared Service Representative
Reports to: Human Resources Shared Services Team Leader
Morson International is seeking an HR Shared Service Representative to assist with special projects within the 1st Point team. This is an excellent opportunity for a driven individual to gain valuable work experience in a fast-paced Human Resources (HR) setting. This position is located in Arlington, VA.
o Assist with upcoming projects including mass scanning and filing employee files.
o Provide assistance to the 1st Point team with educating customers of HR Services available to them and encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate individuals.
o Ensures high-quality standards for all initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system.
o Ensures that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected.
o Portrays a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HR functional area team(s) and the customer at all times.
o Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
o Supports HR department with special projects, mass communications, and other duties as needed and assigned.
o High School Diploma or GED and at least 2 years of experience working in a customer service environment.
o Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
o Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
o Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
o Experience having access to, working with, and maintaining confidential/sensitive information as part of the normal course of work.
o Experience with MS Office Suite.
o Bachelors Degree.
o Experience in Human Resources.
o Experience using Case Management / HR Portal tools (Neocase, Workday, etc.).
o Normal office environment.
o Present for core business hours, but schedule may vary depending on company needs.