humanresources | Learning & Development Manager - Verizon in Coatesville, PA

Learning & Development Manager - Verizon

  • Verizon Wireless
  • $66,980.00 - 101,330.00 / Year *
  • 175 Doe Run Rd
  • Coatesville, PA 19320
  • Full-Time



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What youll be doing...

You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. Youll design learning solutions that are engaging, fun and most importantly build those capabilities needed to enable our people to create the Verizon of the future.

  • Collaborating with stakeholders to determine learning needs and the best delivery approach.
  • Creating innovative learning solutions for sales, products, customer service, and employee development.
  • Managing projects to create effective learning solutions on time and on budget.
  • Evaluating program effectiveness and continuously improving our solutions.
  • Providing regular updates to senior leadership on progress and results achieved.
  • Additional responsibilities:

  • Responsible for analysis, client leading, project management, and performance coaching. Daily interfacing within Verizon professionals, especially program/project managers within corporate and field client groups, training resources (internal/external), to receive, analyze, prioritize, and project manage training development and delivery requests.
  • Conduct detailed needs analysis, design, development, delivery and evaluation of skills and knowledge training. The training delivery methods focus on all aspects of learning: face-to-face lab-based, web conferencing, eLearning modalities, and performance support systems.
  • This position has high visibility to executive leadership and will be responsible to share progress reports and ultimately results especially focused on Impact/ROI.
  • Conducts any necessary train-the-trainer sessions for curriculum they have developed to other field trainers.
  • Requires minimal, if any, management direction and/or supervision, instead leads all milestone SME and manager reviews. Set schedules, manages internal/external development resources, and communicates progress/issues.
  • Uses expertise to directly influence others inside and outside department and function.
  • What were looking for...

    Youre energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from managing projects to meet key learning objectives and then seeing the impact of strong learning programs on the performance of the business.

    Youll need to have:

  • Bachelors degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience designing custom learning programs using alternative delivery methods.
  • Even better if you have:

  • A degree.
  • Consulted with HR professionals and their business clients.
  • Knowledge of adult learning principles and training approaches.
  • Managed projects effectively balancing timeliness and quality in a fast-paced environment.
  • In addition:

  • Ability to demonstrate conducting appropriate needs, task and audience analysis
  • Experience in designing in multiple modalities
  • Experience in curriculum development for various learning delivery tools
  • Experience or aptitude in including AR/VR in high skill development and HTML 5
  • Experience in performance support background
  • Technical or network savvy experience; demonstrate ability to quickly grasp technology and technical concepts
  • Demonstrated expertise with ADDIE and SAM training development models
  • Advanced consulting experience
  • Ability to manage multiple priorities and deliver on-time results
  • Responsible for full body of work from idea generation to posting and follow through
  • Demonstrated ability to develop and customize activities to ensure participant engagement and knowledge retention
  • Experience with Level 3 and 4 evaluations of training programs
  • Experience in mentoring and coaching on a team
  • When you join Verizon...

    Youll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering Americas fastest and most reliable network, were leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but were about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.


    Associated topics: development, job coach, learning, learning and development, specialist, training, vocational trainer


    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.